Customer Service

Returns & Exchange Policy

 

FREE RETURNS

INTERSPORT Australia is pleased to offer Free Returns on:

  • Product returned within 14 days of purchase – PLEASE NOTE: Returns have been extended until Friday 14th of January 2022
  • Product is faulty or not as advertised
  • A “change of mind” will NOT be eligible for a Free Return. You will be required to pay the return delivery costs.

 

RETURNS

To start the process for a return, please submit an Online Return Request form.

*Please read the below information before submitting an online return request.

SUBMIT AN ONLINE RETURN REQUEST

The return items must be:

  • Unworn or unused
  • In original condition and in a resalable condition. This includes the original packaging of the item (the shoe box, product tags etc). If this packaging is damaged you will not be eligible for a refund

If returned goods do not meet these criteria, a refund will be declined, and we will return the products to you.

For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Please send the items back in the same way as received to protect the product from damage in transit.

You will be notified how to return your order once the Online Return Request form has been submitted.

 

EXCHANGES

If you wish to exchange a product that you’ve purchased, you will need to return your purchase for a refund and place a new order. Please note that return items must be:

  • Unworn or unused
  • In original condition and in a resalable condition. This includes the original packaging of the item (the shoe box, product tags etc). If this packaging is damaged you will not be eligible for a refund

 

CLICK & COLLECT RETURNS

  • If you need to return or exchange all or part of your Click & Collect order, you can do so at your local INTERSPORT store
  • If you are not able to return back to your Click & Collect store, please submit an Online Return Request form

 

FAULTY GOODS

INTERSPORT Australia returns and exchange policy is consistent with the ACCC guidelines.

The policy only applies to footwear, apparel and small sports equipment and accessory items normally stocked by the majority of INTERSPORT Australia stores and on www.intersport.com.au

If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.

A consumer can ask for their preference of a free repair, replacement or refund, but are not always entitled to one.

For example, the consumer guarantees do not apply if:

  • You got what you asked for but simply changed your mind
  • Found the item cheaper elsewhere
  • Decided you did not like the purchase or had no use for it

If the consumer has a minor problem with a product or service, INTERSPORT Australia can choose to give you a free repair instead of a replacement or refund. When the consumer has a major problem with a product, you have the right to ask for your choice of a replacement or refund.

For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#more-information

If seeking a refund on what you deem a faulty product, we will assess your product looking to see if it is faulty or not as advertised.

This may take up to 2 weeks. You will be notified of the outcome.

Where possible, we will offer to repair faulty items. If the issue is not repairable or the same product is not available, you are entitled to a full refund in the original tender.

Please note that items that are damaged due of normal wear and tear are not considered to be faulty.

GET IN TOUCH

If you need to talk to our Customer Service Team contact us during business hours (9am to 5pm AEST Monday to Friday).

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